In the table below we have outlined some common error messages within GENIUS and the steps needed to remedy them.
| Error message |
Description |
Action to rectify |
| The total of these line items will go over the booking category ‘Name of category’ budget of ‘Total budget’ which has a remaining balance of ‘remaining amount’ |
Invoice’s line items total amount exceeds the remaining balance for that category |
Update the booking category / balance or invoice total |
| Dates are not within a finalised engagement’s plan dates |
Invoice start and end period does not fall under plan start and end dates |
Review the invoice dates and adjust
Review the engagement dates
NB: An invoice cannot span two engagements |
| Invoice # must not exceed 47 characters |
Invoice # should not exceed the 47-character limit |
Update invoice # |
| There is no booking defined for category ‘name of category’ |
No service booking is defined for outlined category under participant engagement |
Update the service booking |
| Contains non-NDIS items |
Non-NDIS items cannot be invoiced to NDIA |
Remove non-NDIS items |
| Category ‘name of category’ is plan managed and cannot be invoiced to NDIA as your business is not the plan manager but is as a registered service provider. |
Invoicing plan managed category to NDIA |
Create invoice in the ‘Invoice to Client/Plan Manager’ tab |
| NDIS funding for ‘XXXXXX’ is only available between XX/XX/20XX and XX/XX/20XX |
HICAPS will not let you claim for previous plan dates |
Split the invoice in two and manually claim the previous plan dates via GENIUS + claim the current plan dates via HICAPS |
Last updated: 25 July 2023