How do I troubleshoot sync error ‘Account code or product link does not exist’?
If you ever receive a Third Party Transfer Notification email stating ‘Account code does not exist’, you need to make sure there is a sales account assigned to the products in Xero.
Navigate to your product list in Xero, select ‘edit item’ and confirm the sales account is entered.
If you receive the error message ‘Product link does not exist’, navigate to ARM Pro Administration > API Settings > Inventory items and complete the inventory links between MYP and Xero.
How do I troubleshoot sync error ‘Item is required’?
If you ever receive a Third Party Transfer Notification email stating ‘Item is required’, navigate to ARM Pro Administration > API Settings > Inventory items and complete the inventory links between MYP and MYOB.
How do I use the ‘Mark as Synced’ function?
If you have locked your MYOB/Xero account from receiving new invoices (e.g. due to a period lock), you can mark invoices in GENIUS as synced by selecting the invoice and then clicking ‘Mark as synced’. This will change the invoice status to ‘Synced’ manually.
I received an error stating ‘There was an error processing your request’. What does this mean?
This could mean that your organisation link is no longer active. This may occur when the person who created your organisation link loses access to your MYOB/Xero account or change their login details.
Please refer to the below myHelp article:
Xero:
https://myphelp.mypcorp.com/art/set-up-xero-api/#Re-establish_organisation_link
MYOB:
https://myphelp.mypcorp.com/art/set-up-myob-api/#Re-establish_organisation_link
To resolve this error, navigate to ARM Pro Administration > API Settings > Organisation links and create a new organisation link.
What should I do if I receive the sync email advising that there’s 0 successful and 0 unsuccessful timesheet, or all invoices are unsuccessful?
Re-establish the organisation link and try again. Please refer to the below myHelp article:
Xero:
https://myphelp.mypcorp.com/art/set-up-xero-api/#Re-establish_organisation_link
MYOB:
https://myphelp.mypcorp.com/art/set-up-myob-api/#Re-establish_organisation_link
To resolve this error, navigate to ARM Pro Administration > API Settings > Organisation links and create a new organisation link.
What should I do if my staff member’s email change overnight?
It is common practice that organisations use a company email in MYP for login, while staff use a personal email for their payslip in MYOB and Xero. When staff are imported from MYOB or Xero, it may override their company email with the personal email.
This occurs when the staff links defined in ARM Pro > Administration > API Settings > Staff Links are set to ‘Primary email’ rather than ‘Secondary email’. We recommend setting the staff links to ‘Secondary email’ whenever there is a different email used between the two systems.
For more information, please refer to the relevant myHelp articles below.
Xero:
https://myphelp.mypcorp.com/art/set-up-xero-api/
MYOB:
https://myphelp.mypcorp.com/art/set-up-myob-api/